he55 Privacy Policy

1 Introduction & Scope

he55 is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") applies to every registered member and visitor who uses the he55 website and its related services. The purpose of this Policy is to clearly inform you about what types of data we collect, why we collect it, how we use it, and what steps we take to protect your information.

By using our platform, you are considered to have accepted the terms described in this Policy. If you have any questions after reading this Policy, please contact our support team at [email protected].

2 Information We Collect

he55 collects only the information necessary to provide services, ensure security, and meet legal obligations. We may collect the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• National ID card or passport details (where identity verification is required)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Time spent on the platform and activity logs

2.4 Communication Information

• Content of messages sent via live chat and email
• Records of complaints or requests

3 How We Collect Information

he55 collects information through the following means:

• Information you provide directly: What you submit during account registration, form completion, and when contacting support.
• Automatic collection: Technical information is recorded automatically when you use the platform.
• Third parties: Limited information may come through payment processors (bKash, Nagad, Rocket, Upay, banks) or identity verification services.
• Cookies & tracking technologies: To improve platform functionality and make the user experience smoother.

6 Data Retention Period

he55 retains your information only for as long as it is necessary to provide services, fulfil legal obligations, or serve legitimate business purposes.

• Active accounts: All associated information is retained while the account remains active.
• Closed or inactive accounts: Certain information may be retained for legal and financial audit purposes in accordance with applicable regulations.
• Transaction records: Financial information is retained until the relevant legal obligations are met.
• Cookie & session data: Automatically deleted after the session ends or retained for a defined period.

Once the purpose for retaining data has been fulfilled, he55 deletes or anonymises it using secure methods.

7 Data Security Measures

he55 places the highest importance on the security of your information. We follow the technical and administrative measures below:

• SSL encryption: All data transmission is encrypted using SSL/TLS protocols, so third parties cannot read the information.
• Secure data storage: Stored information is kept in encrypted databases.
• Access controls: Only authorised staff can access information, on a need-to-know basis.
• Regular security reviews: Platform security is tested regularly and vulnerabilities are resolved promptly.
• Fair play environment: Fraud detection systems keep the experience fair and secure for all users.

While he55 follows the highest security standards, no digital system is 100% risk-free. We therefore ask you to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

10 Protection of Minors

he55 strictly provides services only to users aged 21 and above. We do not knowingly collect any information from minors. Age is verified during account registration.

If a person under 18 has created an account on our platform, we will immediately close that account and delete the associated information. If anyone is aware of such a case, please notify us at [email protected].

11 Data Transfers & International Processing

he55 primarily serves the Bangladesh market. In some cases, data may be transferred to servers located in other countries for technical service purposes.

For such transfers, he55 ensures that the relevant partners follow appropriate data protection standards and that your information is handled in a manner consistent with this Policy.

12 Policy Changes & Updates

he55 may update this Privacy Policy from time to time. When changes are made:

• The updated policy will be published on this page.
• Registered users will be notified by email of significant changes.
• Continued use of the platform after any changes will be considered acceptance of the new policy.

We recommend visiting this page regularly to stay informed of any changes.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact he55's dedicated support team:

• Email: [email protected]
• Live Chat: Direct chat is available on the platform 24/7
• Language: Support is available in both Bengali and English

he55 takes every privacy-related request and complaint seriously and endeavours to respond as quickly as possible.