he55 Terms & Conditions

These terms and conditions ("Terms") form a legal agreement between the he55 platform and its users ("you" or "member"). he55 (hereinafter "Platform", "we" or "our") is an online gaming service provider that offers various entertainment gaming services for users in Bangladesh, including cricket betting, live casino, and slot games.

By accessing the he55 platform, creating an account, or using any service, you are considered to have fully read, understood, and agreed to these Terms. If you do not agree with these terms, please do not use the platform.

We reserve the right to change, revise, or update these terms at any time. Continuing to use the platform after changes are published will be taken as your acceptance of the updated terms. We therefore recommend reviewing this page regularly.

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The following eligibility requirements must be met to use the he55 platform's services:

• You must be at least 21 years old. This platform is operated for those aged 21 or above only.
• You must be a lawful resident of an area where online gaming is not prohibited.
• You must confirm that you are of sound mind and are using this platform voluntarily.
• Only one account may be opened in your name — creating multiple accounts is strictly prohibited.
• You may not operate an account on behalf of or as a representative of another person.

he55 reserves the right to verify any user's account and may request documents proving age or identity in cases of suspicion. Providing false information will result in immediate account closure and the associated balance may be forfeited.

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3.1 Registration Process

When opening an account with he55, you must provide accurate, complete, and up-to-date information. Any changes to the information provided at registration must be reported to the platform immediately. You are solely responsible for any issues arising from incorrect or incomplete information.

3.2 Password & Security

It is your responsibility to keep your account login details completely confidential. Never share your password with any third party. If you suspect unauthorized access to your account, notify our support team immediately. You are fully responsible for all activity carried out from your account.

3.3 Account Suspension or Closure

he55 reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Violation of these Terms.
• If evidence of fraud, deception, or dishonest activity is found.
• If evidence of operating multiple accounts is found.
• If the bonus system is misused.
• If there is suspicion of financial crime or money laundering.

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4.1 Deposits

The minimum deposit amount on the he55 platform is ৳100 (applicable to all methods). Accepted payment methods are: bKash, Nagad, Rocket, Upay and bank transfer (including major banks such as BRAC Bank, Dutch-Bangla Bank, and Islami Bank). Deposits will be credited to your account immediately upon confirmation.

The payment gateway terms applicable at the time of deposit must be followed. Payments from third-party accounts are not accepted — only accounts registered in your own name may be used.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Successful withdrawals are generally processed within 1 hour. Withdrawals can only be made to the same payment method used for the deposit. Identity verification may be required before a withdrawal is processed.

• If there are any pending bets on the account, withdrawals may be delayed until those bets are settled.
• Winnings earned from a bonus cannot be withdrawn until the bonus wagering requirements have been met.
• In the case of suspicious transactions, he55 may hold a withdrawal until additional verification is completed.

4.3 Currency & Conversion

All transactions on the he55 platform are conducted in Bangladeshi Taka (BDT / ৳). The platform is not responsible for any issues related to exchange rates or conversion fees.

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5.1 Welcome Bonus

The he55 welcome bonus is a 120% bonus on the first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,200 bonus for a total balance of ৳2,200. If ৳14,000 is deposited, the bonus will be a maximum of ৳8,000 for a total balance of ৳22,000.

5.2 Wagering Requirements

A 25x wagering requirement applies to all bonuses. Wagering is calculated on the bonus amount only (not on the deposit plus bonus combined). For example: a ৳1,200 bonus × 25 = ৳30,000 must be wagered before bonus winnings become withdrawable.

5.3 General Bonus Policy Terms

• Each bonus offer must be used within a specified period — the bonus will be cancelled if it expires.
• The same bonus cannot be claimed more than once.
• If bonus misuse or fraudulent activity is detected, the bonus and all winnings earned from it will be cancelled.
• he55 reserves the right to modify, cancel, or discontinue any bonus offer at any time.
• Bonuses are not a substitute for cash and are not transferable to another person.

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6.1 Fair Play Commitment

he55 is committed to ensuring fair play. All games on the platform are powered by industry-standard technology and game outcomes are determined through Random Number Generator (RNG) technology.

6.2 Prohibited Activities

The following activities are strictly prohibited on the he55 platform:

• Playing games using any software, bot, or automated method.
• Exploiting technical errors or vulnerabilities in the game system.
• Any form of collusion or account sharing.
• Money laundering or illegal financial activity.
• Fraud or harassment of other users on the platform.

6.3 Technical Issues

If a technical error or system failure causes an irregularity in a game result, he55 reserves the right to void all bets for that round. In such cases, the bet amount will be returned to the user's account.

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he55's VIP program has three tiers:

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.5%.
• Gold: Weekly cashback up to 0.8%.

Advancement to a VIP tier depends on your activity and participation on the platform. Cashback benefits are calculated weekly and provided subject to applicable terms. he55 reserves the right to change the VIP program terms at any time.

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he55 places the highest importance on the security of your personal information. The platform uses SSL encryption technology to keep all data secure. To learn more about how your personal information is collected, used, and stored, please read our Privacy Policy.

he55 does not sell or transfer your personal information to any third party without your consent. However, information may be provided to relevant authorities if required by legal obligation or for fraud investigation.

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he55 believes that gaming is a form of entertainment — it should not be a source of addiction or financial problems. We encourage our users to play responsibly. To learn more about responsible gaming, visit our Responsible Gaming page.

• Bet within your means — do not wager what you cannot afford to lose.
• Do not consider gaming as a source of income.
• If you notice signs of gaming addiction, contact our support team immediately.
• If needed, contact the support team to temporarily suspend or restrict your account.

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All content on the he55 platform — logos, designs, text, graphics, software, and other materials — is the exclusive intellectual property of he55. Reproduction, distribution, or use of these materials for any other purpose without prior permission is strictly prohibited.

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he55 accepts no liability for the following:

• Loss caused by the user's internet disconnection or device issues.
• Issues related to third-party payment gateways or banking services.
• Service disruption due to circumstances beyond our control (natural disasters, government restrictions, etc.).
• Any loss caused by the user's own negligence or rule violations.

In any circumstance, he55's liability will in no case exceed the user's account balance at that time.

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Any dispute between he55 and a user will first be attempted to be resolved through direct communication. If no resolution is reached within 30 days, both parties may by mutual agreement adopt any alternative dispute resolution method.

For disputes, contact our support team by email at: [email protected]. he55 will investigate and respond within a reasonable time from the date the complaint is filed.

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he55's customer support team is ready to serve you 7 days a week, 24 hours a day. Our support team can be contacted in both Bengali and English.

• Live Chat: Get instant support through the platform.
• Email: [email protected]

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he55 reserves the right to change, add to, or remove any part of these terms and conditions at any time. For significant changes, we will endeavour to notify users through the platform. However, continuing to use the platform after changes have been made constitutes acceptance of the updated terms.

Always review this page for the latest and current terms. Previous versions of the terms are automatically superseded.